Customer Service
WE STRIVE TO SHIP THE PRODUCTS WITHIN 2 BUSINESS DAYS AFTER YOUR ORDER. DEPENDING ON THE COUNTRY YOU ARE IN, THE SHIPPING TIME AND PRICE IS AS FOLLOWS:
NETHERLANDS: FREE 2 business days
EUROPE: €9,00 5 business days
UNITED KINGDOM: €15,00 5 business days
REST OF THE WORLD: €15,00 10 business days
RETURNS
IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, SIMPLY RETURN THE GOODS, PLUS PROOF OF PURCHASE TO THE ADDRESS BELOW WITHIN 14 DAYS OF RECEIPT AND WE WILL ISSUE YOU A FULL REFUND (EXCLUDING ORIGINAL DELIVERY CHARGES) UPON RECEIPT OF THE RETURN. SUBJECT TO THE * TERMS AND CONDITIONS BELOW. TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IF BY ACCIDENT YOU RECEIVED THE WRONG PRODUCT PLEASE EMAIL US AT INFO@MIDAEUM.CO BEFORE RETURNING.
MIDAEUM & CO.
NIEUWE KERKSTRAAT 84
1018EC AMSTERDAM
ALL GOODS ARE YOUR RESPONSIBILITY ONCE IN YOUR POSSESSION, SO PLEASE HANDLE THEM WITH EXTREME CARE AND ENSURE THAT YOU SEND THE PACKAGE BY A METHOD WHICH INSURES THE VALUE OF THE GOODS. PLEASE MAKE SURE YOU RETAIN YOUR PROOF OF POSTAGE IN THE CASE THE GOODS DO NOT ARRIVE. IF THE GOODS DO NOT REACH US WITHIN 14 DAYS OF RECEIPT, WE RESERVE THE RIGHT NOT TO PROCESS YOUR RETURN. IN ORDER TO PROCESS A REFUND, THE GOODS MUST BE RETURNED TO US INTACT, UNWORN, UNDAMAGED AND WITHIN 14 DAYS OF RECEIPT OF GOODS. WE WILL BE UNABLE TO ACCEPT THE RETURN OF ANY ITEM WHERE THERE IS EVIDENCE THAT ITEMS HAVE BEEN WORN, DAMAGED OR MIS-TREATED.
SALE ITEMS (IF APPLICABLE)ONLY REGULAR PRICED ITEMS MAY BE REFUNDED, UNFORTUNATELY SALE ITEMS CANNOT BE REFUNDED.
EXCHANGES (IF APPLICABLE)WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE LIKE FOR LIKE, PLEASE SEND US AN EMAIL TO INFO@MIDAEUM.CO AND SEND YOUR ITEM TO THE SHIPPING ADDRESS ABOVE.
SHIPPING COSTSYOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND. DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU, MAY VARY.